UX/UI DESIGN
We bridge physical interface ergonomics with intuitive digital experiences, elevating the market value of your devices
How we help our clients:
We research real user behaviour
We design applications and websites based on hard data, not assumptions so you invest in what people actually need.
We plan information architecture and user flows
Users navigate your system intuitively. We eliminate frustration, which directly increases conversion (e.g. completed purchases)
We create wireframes and clickable prototypes
We test the product logic together before you pay for costly developer and designer time.
We design a modern and distinctive UI
We give your brand a professional image that builds trust and sets you apart from the competition.
We build Design Systems
We ensure full visual consistency and drastically accelerate developer workflow when scaling the application.
We deliver developer-ready handoff packages
We guarantee seamless collaboration with your IT team the interface gets built exactly as designed.
Projekty interfejsów
FAQ
Jakub Dobrowlański
Head of UX/UI
jakub@pieno.design
01 What exactly is UX and UI and what's the difference?
UX (User Experience) is how the product works. How the user navigates through it, whether they understand what to do, and whether they achieve their goal. UI (User Interface) is what they see the screen, buttons, layout, graphics.
UX is responsible for logic and intuitiveness. UI is responsible for visual form. Good UI without UX doesn’t work. Good UX without UI doesn’t sell.
02 Does UX/UI have a real impact on sales and business?
Yes, a direct one. Better UX means more completed processes (e.g. purchases), fewer user errors, fewer support tickets, and greater customer satisfaction and retention. It’s one of the fastest ways to improve results without changing the technology.
03 Do you only design applications, or also physical devices (HMI)?
Both. We design interfaces for applications, systems, and physical devices (HMI), where UX connects directly with the product e.g. screens, buttons, controls.
04 We have an IT department / software house, why do we need UX/UI?
Developers build what has been designed. UX/UI defines what should be built and how it should work before coding begins. Without this, functional chaos emerges, decisions are made on the fly, and development costs and timelines grow.
05 At what project stage is it best to start UX/UI?
At the product definition stage before any code is written. UX organises the logic and decisions, which is why development becomes faster and more cost-effective.
06 Our product is hard to use, what can you do?
We analyse where and why the user gets lost. We simplify user flows, eliminate false decisions, and design the interface to guide the user step by step.
07 What does your UX/UI design process look like?
We research real user behaviour (not declarations), design user flows, create wireframes and prototypes, and test before development only then is the final UI produced. The principle is simple: decisions first, design next, code last.
08 Do you conduct usability testing?
Yes. We test prototypes with users before they go into development. This allows us to catch errors that would be very costly to fix at the code stage.
09 What deliverables do we get at the end?
A complete package for the development team: wireframes and prototypes, design system (components, styles), behaviour specifications, and files (e.g. Figma) ready for implementation. No guesswork, everything is clearly documented.
10 Do you help implement the project with our IT team?
Yes. We support the development team, consult on implementation, and ensure alignment with the design.
11 What is a design system and do we really need one?
It’s a set of rules and UI components. Thanks to it, the product stays consistent, development is faster, and it’s easier to roll out new features. Without one, every screen is built from scratch.
12 We have a lot of features users get lost. What then?
This is a classic problem. We reorganise the information architecture and priorities so the user only sees what’s relevant to them at any given moment.
13 Does UX/UI make sense for small projects or MVPs?
Especially then. At an early stage, wrong decisions cost the least and the impact of UX on the product is greatest.
14 How does UX/UI connect with physical product design?
In devices, UX doesn’t end at the screen it also covers buttons, ergonomics, and the way users interact with the hardware. That’s why we combine UX/UI with industrial design and engineering.
15 How long does a UX/UI project take?
From a few weeks (MVP) to several months (complex systems). Most of the time is spent not on designing screens, but on making decisions which is why it’s important to involve the right people from the start.
